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CRAFT BREWING

Shipping & returns

We will dispatch goods within 2 working days of receiving your order and payment.  If the order is sent in a satchel the package will arrive the next day (excluding rural delivery).  Normally if the order is received before 3pm we can get it to you the next day, we recommend using a commercial address as they are prioritised over residential by post haste).
All orders have a track and trace option.

*We are unable to deliver to islands such as Waiheke, Chattams etc due to extra fees unless the customer pays the extra Island fee.  

*we deal with large orders over 15kg on a case by case basis especially to south island due to courier limitations.

*We also have a store pick up option, see FAQ's.


Craft Brewing Ltd delivers goods within New Zealand only.

Shipping price (freight is free with orders over $60)

Order Price Postage & Packaging
$0  - $19 $4.50
$20 - $49 $7.50
$50 - $69 $10.00
$70 - $149 $15.00
$150 - $200 $20.00
$200 - $250 $27.50
$250 - $300 $35.00
$300 - $350 $42.50
$350 - 400 + $60.00

Returns

Craft Brewing Ltd recommends that all products are checked upon receival.
Craft Brewing Ltd endeavors to always provide a quality product, however if the product is not to your satisfaction or is deemed faulty, damaged or unusable you can request an exchange by contacting us within 10 working days of receiving goods.  
Craft Brewing Ltd can not receive goods that have been;

  • Damaged (unless supplied damaged)
  • Used
  • Not in original supplied packaging
  • Liquid yeast will be shipped with frozen packs (free of charge) to protect against heat, Craft Brewing Ltd can not be held responsible for any heat damage whilst in transit.

If the return is not accepted by Craft Brewing Ltd as being faulty freight charges will not be refunded.
Returns for exchange will be reviewed on a case by case basis and may or not be accepted by Craft Brewing Ltd.
Goods must be returned by post/courier.