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CRAFT BREWING

FAQ

Is craft brewing a purely online business?
Yes, at this stage we are only online sales though we do allow pick ups by arrangement.

I have chosen 'cash on pick up' but there is still a freight charge showing?
Be sure to check the 'store pick up' option at Step2.

Can I purchase product without creating an account?
Yes, simply add your items to cart as you normally would and follow the prompts.

Does the recipe kit come with everything needed to make it?
Yes, the recipe comes with full instructions, a brew sheet and all the indgredients to make it.

How long can I expect to wait for order to arrive?
You should expect to receive within two working days of cleared payment.  

Can I make payment safe and securely using my credit card?
Yes, we use secure payment system by DPS using your credit card.  DPS is used by leading retailers such as trade me and farmers.  http://www.paymentexpress.com/about/about_paymentexpress/testimonials.html

Can I make payment if I don’t have a credit card?
Yes, you can direct credit the money via bank transfer.  This may take various lengths of time to clear depending on your bank.

How accurate is the specs of the hop alpha rating and malt colour?
The alpha ratings and colour may vary from batch to batch, craft brewing ltd will attempt to supply information correctly as possible.

Craft brewing doesn’t currently offer a product I want, can it be ordered?
We know how frustrating it is to try and make a beer without the ingredients available contact us and we will do our best to try and source it.

Gift certificates
Gift certificates can give credit or 'change', meaning that if you make a purchase less than the Gift certificate amount you can spend the rest another time.  There is no use by date.

Coupons
Coupons can only be used once, so if the purchase is less than the coupon there can be no credit or 'change' given.  Coupons have an expiry date.

Does the courier deliver on Saturdays?
Unfortunately at this point there are no Saturday deliveries. 
    
My package is damaged, what do I do?
Please read the terms and conditions page and follow the procedure for returning damaged goods.

Are the items listed in stock?
Yes, all items listed are in stock. 

Product out of sttock when trying to check out?
Try reducing the amount - your order may exceed stock quantities.

My wyeast pack has swelled?
Activator™ packages will sometimes swell slightly or moderately during shipping or storage. This is not an indication of deterioration if the package is less than 6 months old and has been properly handled. This is due to trace amounts of nutrients, still available at the time of packaging, causing small amounts of culture activity and CO2 production. Some strains are more prone to this than others.